I went to Back Yard Burger the other day to get lunch. It was somewhere around noon, so the place was packed. There are two drive-through lines, one on either side of the building. Both were full. It was also hot. I was also in a car shaped like a magnifying glass with a black interior.
I pulled up to the microphone and ordered lunch. "That's $5.27" came the response.
Then I waited. And waited some more. I got bored after about 10 minutes, and listened to some music. I estimate the total time I spent waiting in the heat at about 15 minutes.
When I got to the window, a girl leaned out, and said "$4.96." I handed her a $5 bill, thinking "Fine. I ordered something different, but if I end up with someone's grilled chicken and orange juice, I don't care. Just get me out of this car."
A couple of minutes later, the same girl, now looking confused, appeared. The following exchange took place:She:
Did you order a burger with pepper jack cheese?Me:
You gave me the wrong amount.Me:
I gave what you asked for, and I'm expecting 4 cents change.She:
Well, that's the wrong amount. It's $5.27.Me:
Here you go (handed her another $5 bill).She:
Well, heh, that's wrong too. I need more.Me:
Since I already gave you $5, the additional $5 should just about cover it.She:
Well, okay... (looking at me like I was mistaken and stupid) (closes door)
(30 seconds elapses, girl reappears)She:
(clutching the bill to her chest) What's 26 + 6?Me:
32, but I'm thinking you're more interested in the sum of 27 + 6.She:
Give me the $5, and you take this (handed her 27 cents).She:
(hands out food and $5) Thank you (closes door).
You could reasonably call this an example of poor customer service. It's just a burger, nothing to get excited about. But:
- A customer was kept waiting.
- A customer was trifled with regarding their money.
- A customer was treated as though they were wrong, even though they weren't (it's theoretically impossible for a single customer ordering food for themselves and paying for it with cash to make a mistake).
- A customer got to watch a company representative get stumped over a problem that some 4-year-olds are able to solve in seconds.
I wonder how many times this happens per day, and what causes it? Is that girl actually unable to compute 26+6 without the aid of a calculator? Was her environment so chaotic that she became confused? Or was it my striking beauty that threw her off? Or the fact that I run Ubuntu on a laptop, and not SuSE?
The burger was pretty good.
I think it's more funny than anything, but funny in a "Wow you're pathetic" sort of way. BYB, I'm laughing at you, not with you.